• Shipping policy

Shipping policy

Shipping Policy

At Xpensive Care, we aim to deliver your skincare products safely and on time. Please read the following Shipping Policy carefully before placing your order.

1. Order Processing

  • Orders are generally processed and dispatched within 1–3 business days after successful payment confirmation.
  • Orders placed on Sundays, public holidays, or during promotional/launch periods may require additional processing time.
  • Once your order has been dispatched, you will receive the available shipping/tracking details through your registered contact information.

2. Delivery Timeline

  • Orders are generally delivered within 3–7 business days after dispatch, depending on the delivery location and courier service.
  • Deliveries to remote or non-serviceable areas may take additional time.
  • Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, operational issues, natural events, or other circumstances beyond our reasonable control.

3. Shipping Charges

  • Applicable shipping charges, if any, will be displayed at checkout before the order is placed.
  • Any free-shipping offer will be subject to the terms and conditions of the respective offer.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, PIN code, and contact number at the time of placing an order.

Xpensive Care will not be responsible for delays or failed deliveries resulting from:

  • Incorrect or incomplete address
  • Incorrect PIN code
  • Incorrect or unreachable contact number
  • Recipient being unavailable
  • Repeated failed delivery attempts
  • Refusal to accept the shipment

If a shipment is returned to us because of an incorrect address, non-availability, refusal, or failed delivery attempts, any re-shipping may be subject to applicable additional shipping charges.

5. Tracking Your Order

Once your order has been dispatched, tracking information will be shared with you where available.

Customers can use the tracking information to check the current status of their shipment directly with the respective courier/logistics partner.

6. Delayed Delivery

While we make reasonable efforts to ensure timely delivery, Xpensive Care does not guarantee delivery on a specific date unless expressly stated otherwise.

If your order is delayed beyond the expected delivery timeline, please contact our Customer Support Team with your Order ID, and we will assist you in checking the shipment status.

7. Damaged or Tampered Package

If you receive a package that appears to be damaged, opened, leaking, or tampered with, please:

  1. Take clear photographs/videos of the package before opening it.
  2. Record a continuous and unedited unboxing video showing the package, shipping label, and complete opening process.
  3. Contact Xpensive Care Customer Support within 7 days of delivery.

The unboxing video may be required to verify claims relating to damage, leakage, tampering, missing items, or incorrect products.

Please refer to our Return, Replacement & Refund Policy for complete eligibility requirements.

8. Missing or Incorrect Products

If you receive an incorrect product or any item is missing from your order, please notify us within 7 days of delivery.

You may be required to provide photographs, videos, order details, packaging details, and other reasonable information necessary for verification.

Once the issue is verified, Xpensive Care will provide an appropriate resolution in accordance with applicable law and our Return, Replacement & Refund Policy.

9. Delivery Attempts & Refused Orders

Our logistics partners may make multiple delivery attempts as per their operational policy.

If an order is refused by the recipient or remains undelivered due to customer-related reasons and is subsequently returned to Xpensive Care, any refund or re-shipping will be handled in accordance with the applicable order and return/refund terms.

10. Force Majeure

Xpensive Care shall not be responsible for delays caused by circumstances beyond its reasonable control, including but not limited to natural disasters, extreme weather, strikes, transportation disruptions, government restrictions, public emergencies, technical failures, or other unforeseen events.

11. Contact Us

For any shipping or delivery-related assistance, please contact our Customer Support Team with your Order ID and registered contact details.

We will make reasonable efforts to assist you and resolve genuine delivery-related concerns as promptly as possible.

12. Policy Updates

Xpensive Care reserves the right to update or modify this Shipping Policy from time to time. Any changes will be effective once the updated policy is published on our website.

By placing an order with Xpensive Care, you acknowledge that you have read and understood this Shipping Policy.